It’s my last post of the year and I’m ending with a positive news story which involves me!

Twas the night before Christmas (Eve) and all through the house, not a radiator was humming, not even a clunk!  Well actually it was the boiler that was clunking but not much else.  11.15 on Sunday night and we were facing a cold Christmas and no hot water – what a prospect!

Fortunately, my home insurance included a home emergency service.  A phone call was made and the next day (Christmas Eve) an engineer arrived and fixed the problem in 20  minutes – at NO COST.

Not all insurers are trying to wriggle out of claims!

Merry Christmas and Happy New Year

Andy Phillips